on 25-01-2021 10:34
I'm 79, not good with tech stuff. I did Pay as You go for ages then messages came up saying I had Big Bundles - which I just accepted.
I have, apparently, run out of Big Bundles. I have £12 or so balance from paying an amount online. I ordered a Sim card but really don't know what I'm doing (or how to do it) and would prefer just to put money in whenever I run out. Would that be daft?! I'm not coping with complex things. Please make life straightforward for me. Thank you.
Sara
on 25-01-2021 10:55
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
25-01-2021 16:57 - edited 25-01-2021 17:01
25-01-2021 16:57 - edited 25-01-2021 17:01
If you want you can go on the 10 pounds big bundle and get unlimited calls and texts plus 6GB Data for the internet. Once setup you will be charged 10 Pounds on the same date every month, just make sure to top up 10 Pounds every month before the renewal date of the bundle.
You can register at: www.o2.co.uk to see your balance and available data and to top up each month.