Solved: Pay as you go

Ross4 · ‎18-03-2022

Being a relative newcomer to the crazy world of mobile phones, and the even crazier world of O2 top-ups, is there anyone out there who can kindly explain how my top up a week ago of £10 resulted in an addition of only £5 to my balance?

I'm sure there must be some kind of devilishly arcane explanation for this but at the momenmt I can only think "nice work if you can get it O2".

Thank you.

MI5 · ‎18-03-2022

@Ross4

Yes, you should have unlimited calls and texts for 30 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-03-2022

@Ross4

Sounds like you may be on a £5 bundle, so £5 will be taken for allowances and the remaining £5 kept as credit.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Ross4 · ‎18-03-2022

Thank you. So I can relax, I really do have £10 of calls in credit, is that right?!

MI5 · ‎18-03-2022

@Ross4

Yes, you should have unlimited calls and texts for 30 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Ross4 · ‎18-03-2022

Thank you.

MI5 · ‎18-03-2022

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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