on 09-06-2018 10:21
Hi,
I tried to unlock my PAYG phone - the O2 Help page states 'If you’re on Pay As You Go, your O2 phone or tablet can be unlocked at any time, for free.', but both my My O2 account and customer services say there is a £15 charge, to which I cannot find any reference.
Can anyone explain?
Thanks,
Solved! Go to Solution.
on 10-06-2018 13:08
on 10-06-2018 13:08
Confirmed in this ofcom document https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/mobile-phone-locki... always been £15
on 10-06-2018 13:49
on 10-06-2018 13:49
@adamtemp64 wrote:Confirmed in this ofcom document https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/mobile-phone-locki... always been £15
Website error then in the link where it says it's free
Veritas Numquam Perit
on 10-06-2018 14:24
on 10-06-2018 14:24
@Cleoriff wrote:
@adamtemp64 wrote:Confirmed in this ofcom document https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/mobile-phone-locki... always been £15
Website error then in the link where it says it's free
My thoughts too, so it's over to admin.
on 11-06-2018 16:53
on 11-06-2018 16:53
Thanks for the mention guys! As far as I'm aware there have been no changes and a fee should still be charged. I'll raise this with the team to confirm and find out whats going on with that web page.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 12-06-2018 17:54
on 12-06-2018 17:54
Hey @Nick9, @jonsie, @Cleoriff, @adamtemp64, @MI5 I have some great news about this one!
With immediate effect O2 have removed the following business rules from the usual unlatching process:
Consumer Pay Monthly customers:
Consumer Pay As You Go customers:
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 12-06-2018 17:57
on 12-06-2018 17:57
on 12-06-2018 18:04
on 12-06-2018 18:04
on 12-06-2018 18:07
on 12-06-2018 18:07
on 12-06-2018 18:12
on 12-06-2018 18:12
on 13-06-2018 00:59
on 13-06-2018 00:59