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16-08-2023 09:37 - edited 16-08-2023 09:38
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16-08-2023 09:37 - edited 16-08-2023 09:38
Hello, purchased 2x payg sims at home in the UK and topped up £15each to get the big data bundle. Both showing as 20gb data in allowance in the respective accounts/app.
Now in Switzerland, no data allowance/web connection available - phone is correctly registered to sunrise, 4g available etc.
Chose o2 as it specifically states that Switzerland is included in your up allowance for roaming, £30 deep so far with nothing to show for it. Any ideas or help? Thank you.
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16-08-2023 10:26 - edited 16-08-2023 10:29
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16-08-2023 10:26 - edited 16-08-2023 10:29
PAYG does not include Switzerland, as Switzerland is not part of the EU, you need to pay £1.99 per day, it is only included on Pay Monthly
https://www.o2.co.uk/eu-roaming
And here
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
- 12591 Posts
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16-08-2023 10:26 - edited 16-08-2023 10:29
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16-08-2023 10:26 - edited 16-08-2023 10:29
PAYG does not include Switzerland, as Switzerland is not part of the EU, you need to pay £1.99 per day, it is only included on Pay Monthly
https://www.o2.co.uk/eu-roaming
And here
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 16-08-2023 10:35
Inclusive on contract. If PAYG you need a Travel Bolt On
https://www.o2.co.uk/international/using-your-phone-abroad

