Pay As You Go
Get help and support from other community members with Pay As You Go.
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 61636 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 32031 Views
  • 19 replies
  • 2 kudos

Resolved! SIM card phone number

Hi when I go into my phone settings SIM section the number displayed is different to my actual phone number how do I contact this

Fingey by Level 1: Joiner
  • 1540 Views
  • 4 replies
  • 0 kudos

Resolved! Change of tariff

I need to change my tariff from a rolling one. 

Carl6 by Level 1: Joiner
  • 505 Views
  • 1 replies
  • 0 kudos

Resolved! Replace my old sim

Hi there it's just to ask if you would send me a replacement sim for this number xxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Jeanette2 by Level 1: Joiner
  • 460 Views
  • 1 replies
  • 0 kudos

cancel rolling plan

I recently bought a sim-free phone from O2.I already have a PAYG deal with O2 so I didn`t need to sign up to a SIM deal.However you have to buy a rolling plan for the order to be accepted.I did this as I was told that the Rolling Plan can be cancelle...

Resolved! Contacts

How do I recover all calls and texts on a sim only deal??

Maryann13 by Level 1: Joiner
  • 533 Views
  • 1 replies
  • 0 kudos

Resolved! Logging in

I was log in but some reason it logged me out and not letting me log back in it says ,oops my 02 isn’t available to you yet

Corban by Level 1: Joiner
  • 674 Views
  • 2 replies
  • 0 kudos

Resolved! How I can use the money from balance

As I can see now I am not able to choose the pay as you go if I already have a SIM. I gained money from the rewards and now I don't know how can use the money from balance. On pay monthly needs to be a card payment. Any help please.

Ichim by Level 1: Joiner
  • 2333 Views
  • 3 replies
  • 0 kudos