Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Call log - pay as you go

Hi, I'm looking to find a number from my call log but I am pay as you go, its from the start of June so not that long ago. Is this possible? Thanks

sim swap

Hi, the payg sim in my phone has failed and doesn't work. I've been trying to get a replacement sim with the same number for 3 days and so far can't get hold of customer services. I've been into 2 different 02 shops with I.D but they couldn't get thr...

Resolved! Account problems

Hello. I have rejoined O2 yesterday and I made a new account for my pay as you go, and signed it up with the phone number on the sim as i wanted to get the free £10 credit however customer support didn't understand what I was talking about with the c...

Resolved! Not able to make or receive calls

I am currently away in Pakistan and I am unable to make or receive any calls here. I receive an automated message that calls are temporarily restricted. I am able to send and receive text messages but that is it. I don't have any bolt-ons but do have...

Resolved! Replacement SIM for lost phone/SIM does not work

I lost my phone last week and have reported it over the phone to customer services. Since then, I have picked up a new SIM from the O2 store and requested to have my old number transferred over to the new SIM. However, it hasn't worked and I cannot m...

Resolved! Pending Tariff

Put a £20 rolling plan on but it was pending till next week so I called up 4445 to try get it activated, was put on hold for 30 minutes. Finally got hold of someone. Explained the situation then was put on hold for another 20 mins. The line disconnec...

Resolved! How to refund the credit to me?

Hello, I have just joined the big bundle pay as you go. It would last for 30-days. You have already deducted my credit. If I swap the SIM to other network within this 30 days, how can you refund the credit to me ? in pro-rata? and where you refund to...

Resolved! LOST SIMCARD

Hello, i have lost my simcard

Resolved! Top up not gone on

Hi I topped up my phone on 7th July but I have had a message saying I'm out of data as it hasn't topped up.

Resolved! £10 joining credit offer not working

Hello! I joined O2 and in the pamphlet it says I can get free £10 credit after I topped up, however it doesn’t seem to be working and says that the offer isn’t for me. I tried phoning Customer Services but they didn’t understand what I was talking ab...

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