Solved: O2 issues

Phoenix · ‎14-04-2023

1) my phone can use 5G however it wasn’t using it even though I was near a 5G tower and the option was turned on

2) with the 14gb for £10 (double date) how long does this bundle last

madasaf1sh · ‎14-04-2023

5G is not supported on Pay As You Go, so you will not be able to use it..

The Double Data Promotion is for 3 months, from you first request it.

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iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎14-04-2023

@Phoenix

5G is not supported on Pay As You Go, so you will not be able to use it..

The Double Data Promotion is for 3 months, from you first request it.

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎14-04-2023

@Phoenix

Bundles last for 30 days and must be renewed on your anniversary date to maintain the extra data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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