O2 is wasting my time again!

[Olivia4]

Why is it not possible to view balance information. 

Something has been going on for over a week now. 

Attending to your customer services online is a nightmare. 

[Cleoriff · Accepted solution]

@Olivia4 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 4445 or 0344 809 222

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Paddiewack]

If you’re talking about the my O2 app then you’re in good company. I’ve been unable to view my allowances in the app for three or four days despite uninstalling and even deleting my account. Nothing works!

According to customer service there is a known issue and they aren’t sure when it will be resolved,that’s as of today Sunday 7th Aug.
That said you can view your balance and allowance by signing in to O2 on the web.

We’ll just have to wait until they sort things.