Hi all,
Hoping somebody can help me with this.
This morning I redeemed £10.00 credit from my O2 Rewards which went on instantly, I then redeemed a further £10.00 as an Amazon voucher. Having checked my email both Inbox and Junk I find nothing from O2 and no voucher.
I called customer services and spoke to a very nice agent who confirmed my credit had been applied which I knew already to be the case. I explained that the problem was the missing email and voucher and was told to use the app or website to resolve the issue. On completion of the call I did indeed check on the website and in my O2 app but found nothing of use. I can see the £20.00 has been deducted but nothing more.
I tried the assistant but it did not seem to understand my enquiry.
I am currently unwell and have been unable to work since April and as such am short of cash and the thought behind the voucher was to purchase some much needed cat litter (not vey exotic I know!).
If anyone can help me with this I would be most grateful as I see the contact email is no longer in use and just wish to speak with a human who can understand what my issue is and resolve it.
Thanks in advance
Mark.
