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on 06-02-2021 00:04
With GDPR and data protection being so strict and tight, how is this happening? Is there a fraud team I am able to contact by email to provide proof of purchase, sim packet ownership and possession of physical sim card to see if an investigation can be made and the return of the number?
Thank you for your help
Kind regards
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on 08-02-2021 20:53
This matter is closed.
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on 06-02-2021 00:16
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on 06-02-2021 00:16
@Mitzzz999 See if there's anything in this link that can help you: Fraud advice | Help & Support | O2
Have you raised the issue with the eBay seller or eBay?
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06-02-2021 00:27 - edited 06-02-2021 00:28
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06-02-2021 00:27 - edited 06-02-2021 00:28
Hello
So far I've contacted the seller only as it is only day one, not contacted eBay yet. He is encouraging to pick another number and accepted the responsibility of not checking the number before postage, not interested in any other numbers so full refund is what I will aim for if it goes down that route.
I would prefer to get the number if possible. I felt the O2 advisor on the phone just wanted to dismiss me rather than escalate the issue too. I understand there are different parties involved... But would like to see if there is any possibility of obtaining the number since I've got the sim card and packet... Worth a shot.
P.S thank you for the fraud advice part by the way, will go through it now.
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on 06-02-2021 00:30
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on 06-02-2021 00:30
Surely this is as simple as the item you bought is not as described, so you should have no problem getting your money back from ebay?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 06-02-2021 00:34
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on 06-02-2021 00:34
To be fair, this has absolutely nothing to do with O2.
You purchased an item through Ebay and it's the seller you need to be contacting. They should be offering you a refund. If you don't want another number and he doesn't refund then take up the matter with Paypal.
Veritas Numquam Perit
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on 06-02-2021 00:41
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on 06-02-2021 00:41
Hello
I agree to an extent but it's a O2 product and O2 service. I have the O2 physical sim card and packet so surely O2 can look into the history of what exactly has happened?
My aim is to obtain the number if there are any possibilities. That's my first priority which is clearly stated in previous messages.
If this can not be done then yes I will go down the refund route but I am going by my order of preference.
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on 06-02-2021 01:19
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on 06-02-2021 01:19
There is every chance that the number is amongst a batch of stolen sim cards which have been decommissioned or possibly illegally obtained.
Whatever the reason, it's down to the seller to make recompense
For legal reasons O2 won't divulge that information to you
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on 08-02-2021 20:53
This matter is closed.

