O2 Pay as you go, nearly 6 pounds gone in 1 day!? Why ?

[Confused]

I bought an O2, 15 pound bundle, upon reentering the UK at the end of July, and after a bit of fuss, eventually got it to work... A month later, I put another 10 pounds onto it,(that was on the 28th - yesterday), however now I find myself with just a balance of 4 pounds! thats after 1 day! How can I find out what's happened ? 

[Cleoriff · Accepted solution]

Hi @Confused

With Big Bundles your money is taken and used as allowances

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

However if you have concerns and as we have no access to your account then you may want to ring customer services and ask them for further advice https://www.o2.co.uk/contactus

Best of luck and welcome to the forum

[Confused]

Is there any online list of where the money has gone, i.e. in terms of calls made, duration and costs ?  

[MI5]

There isn't anywhere online but if you call or chat they will tell you.
I suspect, as you didn't have enough credit to start your new bundle allowances, you were being charged standard rates for calls, texts and data.
https://www.o2.co.uk/termsandconditions/mobile/pay-as-you-go-big-bundle-tariff-charges

[Cleoriff]

Your call logs on your phone will show you calls made and duration.

However, if you want further explanation @Confused then ring customer services as I advised earlier

[EmilieT]

Hi @Confused, and welcome to the forum 

I hope the suggestions and advice @Cleoriff and @MI5 shared above will help you find out more about what happened, and please do let us know how you're getting on