Number ports and transfers have been delayed recently.
You'll need to call customer service for help as we can't access accounts here Guide: Coronavirus Community Help and Support
@Sas Unfortunately, that's the way things are going at the moment. We are all customers here, so have no access to any of O2's systems. All we can advise is that you either keep trying customer service to get an answer, or you wait it out until your port eventually happens.
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