cancel
Showing results for 
Search instead for 
Did you mean: 

Number porting%20problem

Sas
Level 1: Joiner
  • 6 Posts
  • 3 Topics
  • 0 Solutions
Registered:
Hi all.ported a number from three last week to o2. I have ended up with a split line and calls and texts going to both new and old phones. Called o2 numerous times to rectify problem and advised 24/48/72 hours as requested pac files but nothing. Same answers from CS and made a complaint but no replys. Can anyone help with this issue? Thanks
Message 1 of 5
213 Views
4 REPLIES 4

Cleoriff
Level 94: Supreme
  • 104028 Posts
  • 780 Topics
  • 4953 Solutions
Registered:

@Sas 

Only CS can help I'm afraid. Numerous problems with porting unfortunately.

Contact O2 on any of the numbers in this guide. They open at 8am

Guide: Coronavirus Community Help and Support 

 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Message 2 of 5
207 Views

MI5
Level 94: Supreme
  • 119727 Posts
  • 605 Topics
  • 17573 Solutions
Registered:

@Sas 

Number ports and transfers have been delayed recently.

You'll need to call customer service for help as we can't access accounts here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 5
204 Views

Sas
Level 1: Joiner
  • 6 Posts
  • 3 Topics
  • 0 Solutions
Registered:
Ive tried numerous times but diff answers from each agent. 2 agents said they have referred it to back office but nothing (3 days ago) Cant get through to a manager because agents pass the buck everytime i call
Message 4 of 5
197 Views

Bambino
Level 72: Oracle
  • 17831 Posts
  • 858 Topics
  • 1852 Solutions
Registered:

@Sas Unfortunately, that's the way things are going at the moment. We are all customers here, so have no access to any of O2's systems. All we can advise is that you either keep trying customer service to get an answer, or you wait it out until your port eventually happens.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 5 of 5
191 Views