Number porting%20problem

[Sas]

Hi all.ported a number from three last week to o2. I have ended up with a split line and calls and texts going to both new and old phones. Called o2 numerous times to rectify problem and advised 24/48/72 hours as requested pac files but nothing. Same answers from CS and made a complaint but no replys. Can anyone help with this issue? Thanks

[Cleoriff]

@Sas 

Only CS can help I'm afraid. Numerous problems with porting unfortunately.

Contact O2 on any of the numbers in this guide. They open at 8am

Guide: Coronavirus Community Help and Support 

[MI5]

@Sas 

Number ports and transfers have been delayed recently.

You'll need to call customer service for help as we can't access accounts here Guide: Coronavirus Community Help and Support 

[Sas]

Ive tried numerous times but diff answers from each agent. 2 agents said they have referred it to back office but nothing (3 days ago) Cant get through to a manager because agents pass the buck everytime i call

[Bambino]

@Sas Unfortunately, that's the way things are going at the moment. We are all customers here, so have no access to any of O2's systems. All we can advise is that you either keep trying customer service to get an answer, or you wait it out until your port eventually happens.