Solved: New sim

Bobbann · ‎11-06-2018

Just bought a new phone from car phone warehouse which included a £10 airtime credit with a big bundle offer. Inserted the sim in the phone and the balance is zero and and asking for top up. What can I do please

MI5 · ‎11-06-2018

Do you have the voucher you bought?
THey should have given it to you when you bought the topup.
If so, call 4444 and enter the voucher number.
If you didn't get a voucher and you don't have any allowances, you need to go back to CPW to sort it out for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-06-2018

@Bobbann

You get allowances in exchange for credit so unless you top up extra, your credit will always be zero.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bobbann · ‎11-06-2018

Thanks for the reply but I bought £10 top up but can't use the phone as it it asking for a top up.

jonsie · ‎11-06-2018

Contact CPW as the credit has not been applied.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎11-06-2018

Do you have the voucher you bought?
THey should have given it to you when you bought the topup.
If so, call 4444 and enter the voucher number.
If you didn't get a voucher and you don't have any allowances, you need to go back to CPW to sort it out for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎11-06-2018

PS. What number are you trying to call?
Bundle mins are for UK standard numbers only.
Dial *#10# to check balance / credit / allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎12-06-2018

to the forum @Bobbann!

Have you made any progress with your credit thanks to the pointers above? Let us know if you're all set or need further help!

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