New Big Bundle Sim

[Leanneay]

I bought the £10 big bundle sim for my daughter in store yesterday. The sim has connected to the network but the £10 we paid hasn’t activated so she cannot make calls, send texts etc. 

We have tried calling 4444 and typing in different numbers from the receipt but nothing seems to be working.

[MI5]

@Leanneay 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[Leanneay]

Thanks. I thought someone else may have had a similar experience and therefore a solution e.g. I’ve forgotten to do something glaringly obvious.

[MI5]

@Leanneay 

It should have been activated by the store when purchased.

It won't be something you haven't done.

You could go back to the store or call O2 as above.