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My account balance on my phone is zero, but according to my 02 it is £49.50 in credit.

Elmbow
Level 1: Joiner
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I can't make any calls or receive calls on my phone. Yet 02 take my bolt on. The really irritating thing is that I can't get to speak to customer services as the help screen keeps transferring me back to my 02. Can anybody give me a landline number for customer services please?

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gmarkj
Level 59: Quartermaster
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Hi @Elmbow 

Try calling 0344 809 0202, or you can message o2 using social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 59: Quartermaster
  • 8907 Posts
  • 90 Topics
  • 699 Solutions
Registered:

Hi @Elmbow 

Try calling 0344 809 0202, or you can message o2 using social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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