Solved: Mums phone balance disappeared

MommyDearest · ‎06-11-2021

I topped my mums balance to £16 on 30/9/21 and checked today and it’s zero. She received a few texts and phone calls but only made 2 outgoing calls and can’t text to save her life! Where’s the money gone?

MI5 · ‎06-11-2021

@MommyDearest

Credit is exchanged for allowances.

How big bundles work here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎06-11-2021

@MommyDearest Hi, have you checked to see if a bundle has been applied to the account (Inclusive mins/texts etc,)

MI5 · ‎06-11-2021

@MommyDearest

Credit is exchanged for allowances.

How big bundles work here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Mums phone balance disappeared

Big Bundle

Cancel contract

£5 per month tarrif

Query free data/ call sim not text with 16 digit ...

Big bundle £15 not applied