on 09-04-2020 17:24
I placed an order before midnight on 7th April for next day delivery as advertised on the website.
The order was supposed to arrive by 10PM on the 8th April but did not.
I have been unable to contact anyone on the phone, or online, and the help pages don't offer any help either. Also, the tracking details provided don't work. In addition, I have been charged TWICE for the order that hasn't even turned up!
Anyone know how I can get help??
Order: ms-314277782 (Tracking: POST8900846)
on 09-04-2020 17:33
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
on 10-04-2020 11:28
on 10-04-2020 11:29
on 10-04-2020 11:42
on 10-04-2020 11:42
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 10-04-2020 12:07
on 10-04-2020 13:09
on 10-04-2020 13:09
Try these numbers
0800 977 7337
0800 587 4005