Messages

[Blanca1]

Hi,

Mu name is Blanca. I have a Spanish SIM and a British eSIM in my mobile phone; however, few months ago I am not able to send and receive messages from my British number. Because of that I called Apple support and they have told me that maybe there is a problem with the number. They told me that maybe messages should be activated in the British number besides international SMS module. 

I hope you can solve this problem. Do not hesitate to contact me if you have any questions. Thanks in advance. 

Kind regards,

Blanca

[MI5]

@Blanca1 

You need to make a chargeable call at least once every 6 months to keep your sim active.

If it's been turned off, you need to contact O2 to activate it again Guide: How to find help & contact O2