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Lost phone
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on 28-11-2017 22:44
Lost phone
O2 said they would send new SIM with same Number Pay as u Go
This did not arrive
Tried again but was asked many security questions I coul not
answer as I have lost phone!!!
Re: Lost phone
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on 28-11-2017 22:51
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on 28-11-2017 22:52
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: Lost phone
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on 28-11-2017 22:54
3 numbers I have phoned in last 3 months (They are on lost phone)
Date I last topped up phone
Number of SIM (it is on lost phone)
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on 28-11-2017 22:54
@Anonymousis this any help to you https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988
various ways of sorting this in the guide....
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on 28-11-2017 22:55
Re: Lost phone
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on 28-11-2017 23:06
Re: Lost phone
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on 28-11-2017 23:09
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Lost phone
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on 28-11-2017 23:15
The date of the last top up would be an approx date and you should know the amount. Do you remember the security details? Have you registered for My O2? Most of the information you require would be there.
Re: Lost phone
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29-11-2017 17:20 - edited 24-04-2019 16:03
Hello @Anonymous! Sorry to hear you've lost your phone. Did any of the suggestions above help you out with this? Let us know how you're getting on!
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?