Lost phone

[Anonymous]

Lost phone

O2 said they would send new SIM with same Number Pay as u Go

This did not arrive

Tried again but was asked many security questions I coul not 

answer as I have lost phone!!!

[Bambino]

@Anonymous What security questions couldn't you answer because you didn't have the phone?

[MI5 Level 94: Supreme]

Try reporting it online https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...

[Anonymous]

3 numbers I have phoned in last 3 months (They are on lost phone)

Date I last topped up phone

Number of SIM (it is on lost phone)

[Cleoriff Level 94: Supreme]

@Anonymousis this any help to you https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

various ways of sorting this in the guide....

[Cleoriff Level 94: Supreme]

@Anonymousfollow the information in the links on Lost and stolen devices posted above....

[Bambino]

Sorry, but I'm not buying that they would ask for the number of the SIM on a lost phone.

[MI5 Level 94: Supreme]

Maybe they meant the phone number? but the sim number would have been on the sim packaging if you still have that?

[jonsie Level 94: Supreme]

The date of the last top up would be an approx date and you should know the amount. Do you remember the security details? Have you registered for My O2? Most of the information you require would be there. 

[Marjo]

Hello @Anonymous! Sorry to hear you've lost your phone. Did any of the suggestions above help you out with this? Let us know how you're getting on!