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Anonymous
Posts: 0

Lost phone

Lost phone

O2 said they would send new SIM with same Number Pay as u Go

This did not arrive

Tried again but was asked many security questions I coul not 

answer as I have lost phone!!!

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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Lost phone

@Anonymous What security questions couldn't you answer because you didn't have the phone?

I DO NOT WORK FOR O2



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Posts: 104,200
Topics: 552
Solutions: 13,464
Registered: ‎04-04-2012

Re: Lost phone

Try reporting it online https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Lost phone

3 numbers I have phoned in last 3 months (They are on lost phone)

Date I last topped up phone

Number of SIM (it is on lost phone)

 

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Posts: 89,841
Topics: 745
Registered: ‎14-01-2013

Re: Lost phone

@Anonymousis this any help to you https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

various ways of sorting this in the guide....

*The Game Is On*

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Posts: 89,841
Topics: 745
Registered: ‎14-01-2013

Re: Lost phone

@Anonymousfollow the information in the links on Lost and stolen devices posted above....

*The Game Is On*

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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Lost phone

Sorry, but I'm not buying that they would ask for the number of the SIM on a lost phone.

I DO NOT WORK FOR O2



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Posts: 104,200
Topics: 552
Solutions: 13,464
Registered: ‎04-04-2012

Re: Lost phone

Maybe they meant the phone number? but the sim number would have been on the sim packaging if you still have that?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,554
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Lost phone

The date of the last top up would be an approx date and you should know the amount. Do you remember the security details? Have you registered for My O2? Most of the information you require would be there. 

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Community Manager
Posts: 7,452
Registered: ‎23-07-2014

Re: Lost phone

[ Edited ]

Hello @Anonymous! Sorry to hear you've lost your phone. Smiley Sad Did any of the suggestions above help you out with this? Let us know how you're getting on!

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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