Lost my sim and locked out of My O2

[Pratyusha]

Hi,

I have lost my pay as you go SIM card. I live overseas. My husband is visiting next week and I wanted to order a replacement sim. But I’m also locked out of My O2 account as I didn’t remember the password. So it keeps sending a code to my number when I try to reset the password. Is there a way to reset my password or replace my SIM card please.

[MI5]

@Pratyusha 

Try messaging O2 on social media.

Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on +44 344 8090222 (PAYG)

Guide: Lost or Stolen O2 Device? - How to Report it 

Guide: How to find help & contact O2 

Your husband may also be able to do it in store when he's here but will need photo ID relating to the person the sim is registered to.

Otherwise he can get a new sim but with a different number.