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New customer and I’ve locked my account

Johnst225
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

I joined volt 02 this morning and have locked myself out my account. 

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gmarkj
Level 66: Unequalled
  • 12880 Posts
  • 95 Topics
  • 1172 Solutions
Registered:

There should be an option to reset your password @Johnst225 , but it might need to send you a message to the sim associated with the account.

You can try calling customer services to see if they can reset it for you - all numbers are in the guide Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
  • 12880 Posts
  • 95 Topics
  • 1172 Solutions
Registered:

There should be an option to reset your password @Johnst225 , but it might need to send you a message to the sim associated with the account.

You can try calling customer services to see if they can reset it for you - all numbers are in the guide Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
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