This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Incorrect charge

Go to solution
BevG1
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎15-10-2020 10:38

on ‎15-10-2020 10:38

Hi everyone
I’m on payg but use big bundles
Today a new bundle started (I actually changed up from a £10 to £15 bundle from today) and it all shows on my O2 as correct.
However I have received a message saying I have used £2 of data today and will be charged (and this has been deducted) but no more charged today.
So I’m being charged as if I was on a standard rate without a bundle, but I have one.
How do I resolve this? I can’t find a way of actually speaking to someone
Message 1 of 4
721 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151813 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎15-10-2020 10:58

on ‎15-10-2020 10:58

@BevG1 

You need to call 4445 for customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
714 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 151813 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎15-10-2020 10:58

on ‎15-10-2020 10:58

@BevG1 

You need to call 4445 for customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
715 Views
0 Kudos

Go to solution
BevG1
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎16-10-2020 13:33

on ‎16-10-2020 13:33

Thank you.
I eventually also found the customer services number thank you.
I had to google to find it - couldn’t find it within the app. Just kept going round in circles and being directed to FAQs.
They did credit me the money.
Message 3 of 4
684 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to BevG1
  • 151813 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎16-10-2020 13:45

on ‎16-10-2020 13:45

4445 as I said.
Glad you're sorted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
680 Views
0 Kudos
Top Kudoed Authors
View All
Top