I’ve been charged twice

[Nuha]

Hello, on Jan 11th, I topped up credit for £15 unlimited call and text and data once using the phone app. When I noticed my bank account, it appeared I’ve been charged twice (£15 + £15) for the same service. I tried calling several times this past month, but the automatic voice over is very limited in what it can do and didn’t end up with a customer service on the line to help. 

Waiting for a refund or to have this balance be added to the following month. 

regards,

Nuha 

[Cleoriff · Accepted solution]

Hi @Nuha 

This is a community of customers just like you and we have no access to your account.

You need to call O2 on 4445

or via social media on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Phoebe1]

I’ve had the exact same problem, I topped up £10 the day before my top up was due, I needed more data so payed £5 for 500MB of data to get me through to my top up, I then get told my top up didn’t go through so have had to pay another £10. Can’t get through to anyone on 4445, not happy.