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pay as you go TO pay monthly, can I upgrade and just keep the sim `i have already

PAW1
Level 1: Joiner
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Hi

I have pay as you go and want to change to pay monthly. 

 Instead of getting sent a new sim and going through the PAC code thing can I just keep the sim I have already.

if so how do I go about it?

thanks

Paul

 

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MI5
Level 94: Supreme
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@PAW1 

You need a new sim as they are different.

See guide for the simple process change Guide: Migration & porting into O2  

Switching from O2 Pay As You Go to Pay Monthly

 

If you switch from Pay As You Go to a Pay Monthly tariff, we will send you a new sim with a new phone number.

If you want to keep your original number, we can arrange this. You’ll need your new Pay Monthly phone number from your O2 confirmation email or sim pack.

  • You can fill in our online form: Switch your number to Pay Monthly.
  • Or call us on 202, free from your O2 phone, on 0344 809 0202 from any other phone, or visit an O2 store.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127421 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@PAW1 

You need a new sim as they are different.

See guide for the simple process change Guide: Migration & porting into O2  

Switching from O2 Pay As You Go to Pay Monthly

 

If you switch from Pay As You Go to a Pay Monthly tariff, we will send you a new sim with a new phone number.

If you want to keep your original number, we can arrange this. You’ll need your new Pay Monthly phone number from your O2 confirmation email or sim pack.

  • You can fill in our online form: Switch your number to Pay Monthly.
  • Or call us on 202, free from your O2 phone, on 0344 809 0202 from any other phone, or visit an O2 store.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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