I can't top up!!!!

[Anonymous]

Hi, I just bought the pay as you go sim card and i can't top up by dailing 4444 and on the web. I am wondering how i can sort this out. 

[Cleoriff]

Hi @Anonymous you are the 2nd person to complain of this today. There must be a system error. Try by buying a voucher...or any of the other methods listed here in PAYG section https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

[Anonymous]

Thank so much! I've been trying nearly ten times!!!! Still can't top up.... I will try later or tomorrow morning or will just buy a voucher. Thanks again!

[MI5]

The first top up MUST be done with a voucher. No other way to activate it unless it is done in store when purchased.

[Cleoriff]

Maybe the voucher will be your best bet @Anonymous. They are readily available from local shops and garages.

Hope it gets sorted soon..

[MI5]

Once activated with a voucher you should be able to top up online ok.

[Marjo]

Hey @Anonymous Did you manage to top up in the end?

[Locka]

Pay system o2 is still sucked - I can't top up online as a regular customer. Maybe it's time to change IT into your network operator..? 😕 

[Cleoriff]

This thread is nearly a year old @Locka  so it's pretty poor that people are still having problems

Other ways of topping up here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...

Scroll down to PAYG

[MI5]

It's not unusual tbh.
Let's face it, O2's online payment system is always a lottery.