I can't buy a data bundle

[maggieyoung76]

Hi there, I can't buy  data bundle on my PAYG mobile. The recent one ran out and I am having to top up with credit - can someone help please? Thank you

[Cleoriff · Accepted solution]

Hi @maggieyoung76 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[maggieyoung76]

Now I can't top up?

[Cleoriff]

@maggieyoung76 

See my post above yours. All ways to top up here Guide How to Top Up (PAYG) 

[RafaC]

Hey @maggieyoung76 there's an ongoing issue that's impacting people accessing bills, topping up, adding bolt-ons and paying for services. O2 is aware of the issue so please try again later as they are in the process of fixing it.

[maggieyoung76]

HI, it's still the same - I have no credit or data bundle for 3 days. Any update please?