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I can't buy a data bundle

maggieyoung76
Level 1: Joiner
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Hi there, I can't buy  data bundle on my PAYG mobile. The recent one ran out and I am having to top up with credit - can someone help please? Thank you

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Cleoriff
Level 94: Supreme
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Hi @maggieyoung76 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

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Cleoriff
Level 94: Supreme
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Hi @maggieyoung76 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

View solution in original post

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maggieyoung76
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maggieyoung76_0-1638182576909.png

Now I can't top up?

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Cleoriff
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@maggieyoung76 

See my post above yours. All ways to top up here Guide How to Top Up (PAYG) 

*The Game Is On*

Girl in a jacket
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RafaC
Community Manager
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Hey @maggieyoung76 there's an ongoing issue that's impacting people accessing bills, topping up, adding bolt-ons and paying for services. O2 is aware of the issue so please try again later as they are in the process of fixing it.

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maggieyoung76
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HI, it's still the same - I have no credit or data bundle for 3 days. Any update please?

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