How to top up a Pay as you go mobile when you do not have access to the mobile phone

[ian_w]

Hi,

An elderly relative with dementia, stays in a Care Home. She has a mobile phone with a Pay as you Go SIM card to keep in touch with family. Unfortunately, this phone has now run out of credit, and due to the Lockdown I am not able to access the phone to top it up. Is there any way that I can top up this phone remotely (i did not set up My O2 with this phone) 

thanks for your help.

[Bambino]

@ian_w See if this helps: https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

[ian_w]

Hi Bambino,

Thanks for your help, however it looks like all these options requre.

1) Me to have access to the moblile phone

2) Me to have a MY O2 account set up

3) A top up voucher ( which also reqire me to have the phone)

I was hoping that ther was a way to topup from my own computer - I know the mobile number that i want to top-up 

[gmarkj]

There is also a website at the bottom of the guide:
http://www.mobiletopup.co.uk/o2