on 16-07-2020 07:25
Hi!
I am in Malaysia, and want to change the Pay As you go to Pay monthly. Can I change without having to change the SIM Card, as I am afraid the card will get lost when sent here
Thank you
Regards,
Solved! Go to Solution.
on 16-07-2020 07:28
on 16-07-2020 07:28
on 16-07-2020 07:49
on 16-07-2020 07:49
The sim would have to be sent to your registered UK address and from there you could get someone to send to you via a courier for safety.
How to change here:
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
Switching your number from Pay As You Go to Pay Monthly
Fill in the keep my number form. You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. We’ll transfer your number within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days.
On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal, switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.
Texts and picture messaging can take up to 24 hours to work after the switch.
If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.
Choice of sim only options here:
https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M
on 16-07-2020 07:51
on 16-07-2020 07:51
on 16-07-2020 08:12
on 16-07-2020 08:12
Thank you all for the clarifications. Will look into it