This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Help

Jina
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎03-11-2022 05:21

on ‎03-11-2022 05:21

Money came out of my back but not showing as top up

Message 1 of 3
501 Views
0 Kudos
2 REPLIES 2

pgn
Level 79: Lord of the Boards
  • 43568 Posts
  • 261 Topics
  • 1892 Solutions
Registered:

on ‎03-11-2022 07:23

on ‎03-11-2022 07:23

Have you checked one of the ways here, @Jina?

To check your remaining allowances: 

Call 4444 free, then choose option 2 and 2 again.

Or

Text BALANCE free to 20202.

Or

Visit My O2.

|-- O2 Social Media Team via Facebook Messenger
NoAccountAccess

O2CommunityAward


Message 2 of 3
486 Views
0 Kudos

MI5
Level 94: Supreme
  • 154264 Posts
  • 658 Topics
  • 29425 Solutions
Registered:

on ‎03-11-2022 08:03

on ‎03-11-2022 08:03

@Jina 

O2 only do bundles now where credit is taken for allowances.

Unless you top up more than the cost of your bundle, your balance will be zero.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
480 Views
0 Kudos
Top Kudoed Authors
View All
Top