Has anybody else had their PAYG tariff changed with their consent or knowledge?

[Harish]

I have had a PAYG with O2 for a number of years now, and on the Classic PAYG tariff.

Calls at 3p a minute and texts at 2p with no roaming charges.

For the last 6 weeks or so I have been charged 59p a minute for calls from my mobile to a landline, instead of the 3p as supposed.

I travel a lot and the attraction for me when taking the Classic PAYG tariff was that there are no roaming or extra charges whether in an EU country or the UK.

Has anyone else come across this problem since around November time or is it down to software issues between o2 and Virgin after the merger?

I reckon that I am about £60 out of pocket so far, from what I can see the most expensive PAYG tariff with any UK provider comes out at 30p a minute. 

Before I elevate this to Ofcom and elsewhere, does anyone else have experience of this?

Raising it online to o2 complaints doesn't even merit a reply from them.

[MI5]

@Harish 

There have been various random issues with PAYG as they are making big changes to the systems.

You need to wait for complaints to get back to you, or wait for 8 weeks after making the complaint, before the ombudsman will listen to you.

OFCOM don't deal with individual customer complaints.

Customer Complaints Code

[Harish]

Cheers for that, it all happened around the end of November so I guess I am coming up towards the 8 week point.

The absolute lack of any contact at all is a joke in this day and age.

Not even a text or email to say my tariff is changing from ......., so I suspect a software issue myself with the billing side.

A jump from 3p a minute to 59p without an explanation is criminal in this supposed information age.

[MI5]

@Harish 

It seems like everytime O2 change or update something they f it up!

[jonsie]

One thing I'm fairly sure of....you won't be able to revert back to the Classic as it's no longer available

Maybe you will get compensation though

[Spindle]

I'm on the old Classic PAYG and it seems fine.

What does it say on your account under 'Your tariff',  'Tariff name'?

Mine says 'Classic PAYG '

The standard rate is 55p per minute on normal PAYG.

[Harish]

Mine must be an older Classic PAYG as I have zero data allowance, zero minutes allowance and zero text allowance.

The tariff status is shown as Active and on it the tariff is showing 3p a minute calls and 2p for texts.

Been travelling all over the UK and Europe this year and needed to top up a couple of times in about 8 months.

Checked my balance before and after calls and it was always 3p a minute for calls, so something has changed without my knowledge or consent.

Needing to top up every couple of weeks now too.

[Spindle]

Mine is the same as yours then.

If it says 3p per minute, then it doesn't seem like your tariff has changed?

Have you checked your balance before and after a call, to see if you are being charged correctly? 

Is it possible that any of your credit is being used up on mobile data?