Free 10 isn't working
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on 04-11-2023 15:50
As a new customer with 02 I topped up my sim card with £10 which offered free10 credit but was required to contact customer service as I had difficulty with the voucher number acceptance via the automated topup number and the agent I was connected with resolved my issues and my credit and bundle was added, but following this I attempted to claim my free credit and was notified of a error and to try again later, after many attempts I'm still unable to claim the free 10 what should I do or who do I contact for support
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04-11-2023 16:01 - edited 04-11-2023 16:02
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04-11-2023 16:01 - edited 04-11-2023 16:02
Reach out to O2 via 4445 from a PAYG mobile on O2's network, or via Social Media (Facebook, Twitter/X or Instagram) using the link just below, @Sara_w84
The Free10 code can be invalid if you purchased your SIM from somewhere other than O2 or an O2 Reseller - but Customer Services will be able to help you. Good luck!

