Solved: Free £10 Offer "isn't for you"?

Merv · ‎05-11-2019

Hello, I activated my new sim card today, with a £10 big bundle and texted FREE10 to the number on the sim envelope, but I get a reply saying this offer isn't for you? Please can someone help? Thank you! 🙂 Merv

MI5 · ‎05-11-2019

@Merv

Call customer service on 4445 and they will add it for you.

There have been problems with some sim cards.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-11-2019

@Merv

Call customer service on 4445 and they will add it for you.

There have been problems with some sim cards.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Merv · ‎06-11-2019

Thanks, I just called and it's all sorted!

MI5 · ‎06-11-2019

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Free £10 Offer "isn't for you"?

Data Usage

5G on pay as you go

Sim post ordered

Money back

2g 3g switch off