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Disappearing credit

Nickt2
Level 1: Joiner
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I top up £10 to an emergency phone. The phone is switched off but the credit decreases and disappears I know it has not been used as the phone is not switched on. Where does it go this is the second time this has happened 

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MI5
Level 94: Supreme
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@Nickt2 

Credit is exchanged for allowances which last for 30 days.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120773 Posts
  • 605 Topics
  • 18208 Solutions
Registered:

@Nickt2 

Credit is exchanged for allowances which last for 30 days.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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