Solved: Data Roll over

Cameron04 · ‎02-03-2021

I am currently on the £30 big bundle on pay as you go, and I'm wondering if I only use 50GB of my data and I want to save money and switch to let's say the £20 bundle, will I still have the remaining 50GB from the other plan if I switch or would all the data I have go and I get the amount of data that comes with the £20 bundle?

MI5 · ‎02-03-2021

@Cameron04

Not if you change tariff.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-03-2021

@Cameron04

The change isn't made until your anniversary date so you have the rest of your 30 days to use your data from the old tariff.

When it switches over, you will only have the data that comes with the new tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cameron04 · ‎02-03-2021

The bundles are roll over aren't they? I have around 45GB of my monthly data left and it renews on 5th march 2021, shouldn't i have 145GB the next month (£30 bundle is 100GB) if the data is roll over?

MI5 · ‎02-03-2021

@Cameron04

Not if you change tariff.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cameron04 · ‎02-03-2021

Ah ok thanks

MI5 · ‎02-03-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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