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[Fawaz1]

Dear 

I landed in turkey this morning. I had about £12 in my account. I turned the roaming on to subscribe to one of the travel zones offers but the network didn’t work and I didn’t have any internet. I checked my balance a while ago and it went down to 0. What happened to the £12? I didn’t use any internet so where did it go? Can you check please and refund me the error. I had to top up again just now £10

[gmarkj · Accepted solution]

Hi @Fawaz1 

This is not customer services - this is a community of o2 customers. If you need help with your account (and it looks like you do) please contact customer services on 4445 or 0344 809 222.

Alternatively use social media:
Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

As you are abroad, these guides might also help:

Guide: Roaming MegaGuide 

Guide: Roaming in Turkey and Cyprus