Charged for premium texts received - I have not signed up to anything!

[lucy108]

I have two additional charges of £3.25 each on my bill this month.

They are for premium rate messages which I did not sign up for. I since deleted the texts as I have no storage space on my phone. 

I have blocked the number on my phone now - will this stop me recieving the messages for good? Is there anyway to get a refund?

[Cleoriff]

Hi @lucy108 

See community help here:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

And O2 advice here…

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

 You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers