Charge to Mobile

[YMF]

Hi I'm hoping someone can help to point me in the right direction with this issue.

I've been using O2 Charge to Mobile to buy Itunes codes for 3 years with no issues at all. Over the last couple of weeks I've tried to to buy a £30 Itunes voucher code but with no success. I get as far as the text verification message to my phone to which I respond Y as requested. After that nothing happens, the money does not come off my balance and no matter how long I wait the transaction is not completed. I've not bought a code for some months so I've not requested too many. I've spoken to O2 customer service who had no idea why it isn't working and they checked all was well with my account which it is. They just suggested I try again in a week or so which I did and had the same result. I've also spoken to Boku who say they can see the billable message has been sent but have no idea why it does not complete.

After numerous failures and O2 and Boku assuring me all was well with their systems I tried again but this time bought a £20 Itunes subscription. This time it  worked up to the point where the screen said I had been successful and would receive my emails from O2, the money came off my credit balance but I did not receive the emails from O2 confirming the transaction or my itunes code.  Boku confirmed that my transaction was successful and said I needed to contact O2. I phoned customers services and was surprised that the agent had not even heard of Charge to Mobile and when he asked around the office no one else had either. I had to explain to him how the scheme worked and refer him to the webpage  describing it. He said he had no idea why it didn't work for me anymore but just agreed to refund my £20 credit.

Whilst that was helpful in that I'm not down £20 it does not take me any further forward in successfully buying an itunes code with my phone credit. Boku have said they can't help any further as far as they are concerned their systems are working fine, O2 don't seem to be able to help as I cant find anyone who seems to know anything about the scheme. As I'm on text and web tariff I find buying Itunes codes a useful way of using up my excess credit.

I'm just hoping someone can shed some light on this as I don't know where to go to get help with this. My phone is working normally and I get other texts and messages and emails with no issues. To me it appears that the interface between Boku and O2 is broken in some way but how I can get someone to investigate this I just dont know. 

[Sigma7]

Does anyone know if this has been fully resolved yet? I’m on payg and want to buy a iTunes gift card for a friends birthday but it just comes up with an error when I enter my email address.

[MI5]

No not yet. We are awaiting updates from o2.

[Sigma7]

How does the subscription service work if your are on payg? What happens if I fail to top up next month ? Thanks

[MI5]

With PAYG you are restricted to the amount of credit you have on the account so if you don’t top up any subscriptions will fail.

[Sigma7]

Is there a penalty for a subscription failing?

[MI5]

That would most likely depend on the subscription but in general you would just not get the services you had subscribed to.

[Sigma7]

This is ridiculous...even the subscription method doesn’t work!

I keep getting an error saying “sorry that email isn’t valid or there is an error”

[MI5]

That email error is what they are trying to fix.
Apparently a known issue with the website which is being worked on. Someone else has been told 5 days to rectify but we've not had that confirmed by O2 yet.

[Sigma7]

I have also noted that charge to mobile cannot be setup on iPhone as when I try it states that this option is only available with EE.

So these instructions on the o2 website do not work:

https://www.o2.co.uk/charge-to-mobile

On iPhone:

Go to the App Store.
Scroll down to the bottom of the screen and tap your Apple ID.
Tap ‘View Apple ID’ and sign in.
Go to ‘Payment Information’.
Select ‘Mobile Phone’.
Tap ‘Use This Mobile Number’.

[Sigma7]

Any updates regarding this yet.