Classic PAYG Sims by post

[RayJ]

I ordered a  free Classic PAYG Sim on the 5th of May but I didn't arrive so I ordered another one on the 15th but it hasn't arrived either.

Is there an email address I can contact O2 about this? It's not worth my time calling a phone number, choosing from a menu just to wait half an hour to speak to someone about this.

This kind of thing is so much simpler at Giffgaff. You just send a private message and hear back from someone within 24 hours. If O2 has something similar I can't find it.

[Cleoriff · Accepted solution]

Hi @RayJ  There is no email address to contact O2 on....It would actually be far quicker if you popped into an O2 store and picked up one from there.

Not as convenient, but definitely quicker in the long run

Best of luck

Edited to add you could use live chat....but then you would still have the wait for the sim https://www.o2.co.uk/contactus

[RayJ]

I can't get live chat to work. I think I will follow your advice and just go to the O2 shop.

Thanks for your reply.

[Cleoriff]

You could try a little later for Live Chat...or try them via the complaints link in the contact us section

https://www.o2.co.uk/how-to-complain

However you definitely will get one more quickly by going instore...Best of luck @RayJ

[MI5]

I ordered a sim recently and it arrived the next day. Do you live in a flat with a shared address or is it a new property etc?
Can you get it sent to a different address at all?

[Bambino]

@RayJ If you have a store nearby you'd be much better off going in. I'd listen to @Cleoriff's advice. Live Chat is normally pretty useless, and you'd have to wait for it to be sent anyway. Earliest you'd get it now would be Monday. If you go in store you can walk out with your sim.

[jonsie]

Definitely a trip to a shop or get it delivered to a family member whose property isn't a new build or would need the poor postman to climb steps or use his vast knowledge to actually look for the address. 

[EmilieT]

Hi @RayJ, how are you getting on with this? Did you go to the O2 Store in the end and received your new SIM?

[RayJ]

I went to the O2 shop. Got my sim.

Still curious why the internet sims didn't arrive. I have ordered a couple of payg phones from O2 in the past and they arrived promptly.

[Cleoriff]

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@RayJ wrote:

I went to the O2 shop. Got my sim.

Still curious why the internet sims didn't arrive. I have ordered a couple of payg phones from O2 in the past and they arrived promptly.

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Good to hear @RayJ. Far quicker as we said...not as convenient ...but there you go...:smileywink: