Change name on pay as you go

[Sarah110]

Hi how do I change the name and DOB on my pay as you go account 

[Cleoriff · Accepted solution]

Hi @Sarah110 

All info here re change of name https://www.o2.co.uk/help/account-and-billing/changing-your-name 

For D.O.B then you will need proof of ID which means contacting O2.

All numbers in this guide Guide: Coronavirus Community Help and Support 

Or social media

on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[MI5]

@Sarah110 

Those details cannot be amended on PAYG unfortunately.

You'll need to register a new account and enter them correctly.