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Millie40
Level 1: Joiner
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on ‎19-09-2021 17:32

on ‎19-09-2021 17:32

Hi. My Mum has died and I’m trying to close her PAYG account. I’m trying to do it online, but seem to be going round and round in a circle, visiting the same pages. Can anyone please tell me how to cancel my mums account? Thanks 

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MI5
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on ‎19-09-2021 17:38

on ‎19-09-2021 17:38

@Millie40 

Sorry for your loss.

Details here to help you https://www.o2.co.uk/help/account-and-billing/bereavement

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎19-09-2021 17:38

on ‎19-09-2021 17:38

@Millie40 

Sorry for your loss.

Details here to help you https://www.o2.co.uk/help/account-and-billing/bereavement

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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b4u2
Level 8: Talented
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on ‎19-09-2021 18:13

on ‎19-09-2021 18:13

maybe easy to call or chat with customer services

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Bambino
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on ‎19-09-2021 18:53

on ‎19-09-2021 18:53

@Millie40 Sorry for your loss. If it's a PAYG account you don't really need to do anything. You could use whatever credit is still on the account yourself, or just leave it. The sim will eventually become inactive through lack of use.

I DO NOT WORK FOR O2



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MI5
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on ‎19-09-2021 19:54

on ‎19-09-2021 19:54

@Millie40 

I would still call to check there's no auto top up enabled as O2 would continue to take money every month if on a bundle etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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