Re: Can i temporarily cut off a phone?

LC23 · ‎30-06-2020

Hi there ,

I am a frustrated mum of a teenager who is choosing to use lockdown as a holiday rather than do any work / find a job/ help around the house / sign up for college etc and just lays in bed alll day on their phone disengaged from real life.

The phone is the key issue - whenever they are without it they are fine.

i was hoping that there may be parental controls or as im the account holder paying for the stupid thing that i can temporaily get it cut off / blocked etc. jut so they can get themselves together wthout distraction.

Does anyone know if this is possible? My friend can do it on another network just hoped 02 would do this too.

MI5 · ‎30-06-2020

@LC23

Call customer service and report the SIM CARD lost.

They will deactivate the sim and send you a new one which you can hand over at the appropriate time.

The best number to call on appears to be 0800 587 4005

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LC23 · ‎30-06-2020

This is actual genius - Thank you so much!

once they are back on track I will honor them with the replacement sim card - great reward!

MI5 · ‎30-06-2020

Good plan

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎30-06-2020

Make sure you insist that only the sim card is lost not the phone.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎30-06-2020

Hence the capitals.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎30-06-2020

Be aware - this will only stop it working if it is not connected to WiFi.
If on WiFi then most functions will still be ok.
There are ways to disconnect it from the WiFi, but you would need to log into the WiFi hub and stop the access on the phone...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎30-06-2020

Just change the password and don't tell him.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Can i temporarily cut off a phone?

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