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Calls interrupted

InternationalBB
Level 1: Joiner
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on ‎21-05-2021 19:05

on ‎21-05-2021 19:05

Hello. I have the following problem: Whenever I start a call I hear the "Bundle call" message and after a minute and so the conversation ends with a message displayed about my ballance. I use the International Big Bundle. It happens regardless if I'm calling abroad or in the UK. Can you please help me have a descent conversation?
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Anonymous
Not applicable

‎21-05-2021 19:10 - edited ‎21-05-2021 19:11

‎21-05-2021 19:10 - edited ‎21-05-2021 19:11

@InternationalBB Hi, do you have minutes available? 

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InternationalBB
Level 1: Joiner
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on ‎21-05-2021 19:11

on ‎21-05-2021 19:11

I do. Almost a full package. Plus I have some spare credits just in case.
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Anonymous
Not applicable
In response to InternationalBB

on ‎21-05-2021 19:15

on ‎21-05-2021 19:15

Probably best to phone customer services to find out what's going on then.

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MI5
Level 94: Supreme
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on ‎21-05-2021 19:28

on ‎21-05-2021 19:28

@InternationalBB 

You can ask customer service to switch off the balance notifications (the ones after the call) but the "bundle call" notifications cannot be disabled.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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