Re: Calls interrupted

InternationalBB · ‎21-05-2021

Hello. I have the following problem: Whenever I start a call I hear the "Bundle call" message and after a minute and so the conversation ends with a message displayed about my ballance. I use the International Big Bundle. It happens regardless if I'm calling abroad or in the UK. Can you please help me have a descent conversation?

Anonymous · ‎21-05-2021

@InternationalBB Hi, do you have minutes available?

InternationalBB · ‎21-05-2021

I do. Almost a full package. Plus I have some spare credits just in case.

Anonymous · ‎21-05-2021

Probably best to phone customer services to find out what's going on then.

MI5 · ‎21-05-2021

@InternationalBB

You can ask customer service to switch off the balance notifications (the ones after the call) but the "bundle call" notifications cannot be disabled.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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