This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Bundle rollover

Nickyshift
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎30-03-2020 08:25

on ‎30-03-2020 08:25

Can someone please help me, my big bundle runs out on 31/3/20 to keep it going I pay £10 a month, however., I put my £10 on about 2 days ago. Now phone says I have £8.50 balance. So don't understand why I'm being charged when my bundle doesn't run out untill tomorrow. And does that mean I have lost the £10 roll over I put on earlier. Please can someone help me resolve this as I live on my own this is my only contact and I suffer with mental health issues so I need contact. Being trying since yesterday to try and speak to someone at O2 but no joy with everything that's going on. Thank you.
Message 1 of 2
377 Views
0 Kudos
1 REPLY 1

MI5
Level 94: Supreme
  • 151984 Posts
  • 651 Topics
  • 28891 Solutions
Registered:

on ‎30-03-2020 08:29

on ‎30-03-2020 08:29

@Nickyshift 

You must have used some credit since you topped up either by making a chargeable call, text or using data outside of your allowances.

You will need to top up again to cover the requirement of your bundle tomorrow to regain your allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
374 Views
0 Kudos
Top Kudoed Authors
View All
Top