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Level 1: Joiner
Posts: 2
Registered: ‎30-03-2020

Payment History/Receipts on PAYG

Hi there, 

 

Does anyone know how you can access your payment history or receipts for payments made on a PAYG number?

 

Thanks.

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Posts: 101,989
Topics: 550
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Registered: ‎04-04-2012

Re: Payment History/Receipts on PAYG

@ITKingswood 

Only by calling customer service on 4445

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎30-03-2020

Re: Payment History/Receipts on PAYG

@MI5 Thanks for responding, so there's no way to get payment history in writing?

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Registered: ‎04-01-2009
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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Payment History/Receipts on PAYG

[ Edited ]

@ITKingswood wrote:

@MI5 Thanks for responding, so there's no way to get payment history in writing?


Customer service should be able to email you the evidence.

A SAR is no longer required since the changes do GDPR.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)