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Balance refund

AMW
Level 1: Joiner
  • 3 Posts
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‎12-05-2020 18:45

‎12-05-2020 18:45

I have recently changed from pay as you go to pay monthly. I had a balance of £20 that o2 said could be refunded. How do I get this refunded?
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Bambino
Level 85: Esteemed
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‎12-05-2020 19:01

‎12-05-2020 19:01

@AMW You will need to call customer service. All numbers in the link below.

Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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jonsie
Level 94: Supreme
In response to Bambino
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‎12-05-2020 20:40

‎12-05-2020 20:40

It's transferred to your monthly account as credit and can be used to pay your bill @AMW 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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