BPI Subscription

[AyJay]

Hi, i have a pay as you go sim and have had the same number for over 20yrs. My account has always been fine with no issues at all until recently (the last 2 weeks). Logging into my O2 account online my sim has changed from "Pay As You Go" to "Pay As You Go BPI Subscription" and ever since this change i have been unable to make outgoing calls and texts and cannot use mobile data.

After a lot of searching it seems this is not an isolated incident and it is affecting many others facing the same issues while trying to make calls etc. I have contacted O2 a couple of times after work but their customer services are no help at all.

Does anyone know what this is and how to rectify it?

Thanks in advance

[Enlli]

There are 3 other threads on this.

Seems to have happend as O2 turn on 4G Calling and WiFi Calling here is one

https://community.o2.co.uk/t5/Pay-As-You-Go/Pay-As-You-Go-BPI-Subscription/m-p/1820257

[MI5 · Accepted solution]

@AyJay 

You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media

[AyJay]

I have tried contacting O2 many times and keep going round in circles, they keep saying there is nothing on the account that will stop me making calls/texts

[Spindle]

Maybe try swapping your SIM for a new one?

Go instore with some ID and they will do it for you.