Auto topup taken from old card

[Toodloo]

Auto Topup is attempting to take a payment from an old card every month, but failing. I am unable to remove this card from “My Wallet” in my profile (there are no cards in the wallet) or cancel auto topup. Adding a new card to My Wallet does nothing.

What do I do?

[pgn · Accepted solution]

Contact O2 on 4445 or using the links below, @Toodloo - it needs help from O2 Customer Services.