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All my data is being used on my phone

iPhone6_user
Level 1: Joiner
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‎28-06-2021 11:04

‎28-06-2021 11:04

Please could somebody help me with this mystery which is costing me a fortune.... Every time I top up my PAYG phone, the phone uses up all of the credit within hours or a day. 

o2 customer service can only tell me that it is vast amounts of data but no more info than that. I keep my phone in the house and on wifi to use it.

I have absolutely every setting on my phone turned off that I can think of (Mobile Data off, roaming off, Background App refresh off, every notificiation off....) and still I cannot get to the bottom of what is happening? 

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Bambino
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‎28-06-2021 11:12

‎28-06-2021 11:12

@iPhone6_user Might be advisable to contact Apple: Official Apple Support

I DO NOT WORK FOR O2



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MI5
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‎28-06-2021 11:18

‎28-06-2021 11:18

@iPhone6_user 

Have you also checked that the wifi assist setting is turned off?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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iPhone6_user
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‎28-06-2021 11:33

‎28-06-2021 11:33

Yes, this is also off!

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iPhone6_user
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‎28-06-2021 11:33

‎28-06-2021 11:33

I might have to. Although I have just come across this article which is worrying: https://www.forbes.com/sites/gordonkelly/2020/03/14/apple-ios-13-iphone-cellular-data-problem-iphone...
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MI5
Level 94: Supreme
In response to iPhone6_user
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‎28-06-2021 11:52

‎28-06-2021 11:52

The latest update is 14.6 so if you're still on 13 you need to update.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TheresaV
Former Staff
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‎29-06-2021 12:00

‎29-06-2021 12:00

Hi @iPhone6_user did you manage to find the solution to your problem with the advice given above?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
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